CanCure Shipping Policy
At CanCure, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand how we handle shipping, including estimated delivery times and related information.
1. Shipping Locations:
We offer local and international to most destinations using our trusted carrier partners.
2. Processing Time:
- Orders are processed and shipped in accordance with product availability and shipping destination. Once you place an order, an estimate of delivery date will be generated.
3. Shipping Costs:
Shipping costs are calculated based on the total weight of your order, the shipping method selected, and your delivery location. You can view the shipping costs during the checkout process before completing your purchase.
4. Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order by clicking on the provided tracking link or by entering the tracking number on our website or the carrier's website.
5. Shipping Delays:
While we strive to meet our estimated delivery times, please understand that shipping delays can occur due to factors beyond our control, including weather conditions, customs inspections, or carrier-related issues. We appreciate your patience during such instances.
6. International Shipping:
For international orders, please be aware that customs duties, taxes, and fees may apply upon importation. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. Please check with your local customs office for more information on potential charges.
In some instances we may not be able to ship an item due to local and international laws that may restrict such shipping
7. Lost or Damaged Packages:
In the rare event that your package is lost or arrives damaged, please contact our customer support team as soon as possible. We will work with you to resolve the issue and either replace the item or issue a refund.
8. Change of Shipping Address:
If you need to change the shipping address for an order that has not yet shipped, please contact our customer support team immediately. Once an order has been shipped, we cannot make changes to the delivery address.
9. Contact Information:
If you have any questions or need further assistance regarding shipping, please do not hesitate to contact our customer support team at [contact@Can-Cure.com].
We appreciate your trust in CanCure, and we are committed to ensuring that your orders are delivered to you in a timely and secure manner. Thank you for shopping with us!
Can-Cure Returns Policy
At CanCure, we strive to provide you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our returns policy below to ensure a smooth and hassle-free return process.
1. Eligibility for Returns:
- You may return most new, unopened, and unused items within 30 days of the original purchase date.
- To be eligible for a return, your item must be in the same condition as when you received it, including all original packaging, tags, and accessories.
2. Items Not Eligible for Returns:
The following items are not eligible for return or exchange:
- Perishable goods (food & drink products)
- Gift cards.
- Items marked as final sale.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at [contact@can-cure.com] to request a return authorization (RA) number. Please include your order number and a detailed reason for the return.
- Once your request is approved, you will receive an RA number and instructions for shipping the item back to us.
- Pack the item securely in its original packaging along with a copy of the RA email.
- Ship the item to the address provided in the RA email using a trackable shipping method.
- If the product being returned is defective we will accept the reasonable return shipping costs, however, in all other instances, you will be responsible for the return shipping costs,
- Please keep the tracking information for your records.
4. Refund Process:
- Once we receive your returned item and inspect it, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed to the original method of payment within 25 business days.
- Please note that it may take some time for the refund to appear in your account, depending on your payment method and financial institution.
5. Exchanges:
If you would like to exchange an item for a different product, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damaged product and its packaging. We will work with you to resolve the issue promptly.
7. Restocking Fee:
A restocking fee of 25% may be applied to returns of certain items. This fee will be deducted from your refund.
8. Contact Information:
If you have any questions or need further assistance with your return, please contact our customer support team at info@can-cure.com.
We appreciate your business and strive to make your shopping experience with CanCure as enjoyable as possible. Thank you for choosing us for your shopping needs.