This Privacy Policy applies to all users of our Website, related applications, collectively referred to as “our Platforms”, which are used to access and purchase our products and services.
The purpose of this Privacy Policy is to set out how, why and when Cureland (Pty) Ltd t/a cureland.co.za (“Cureland”) uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).
It is important that you read this Privacy Policy together with our other terms and conditions, privacy notices or policies we may provide from time to time when we collect or use your Personal Information.
By using our Platforms, you agree to the processing of your Personal Information as set out in this Privacy Policy.
IF YOU ARE BELOW THE AGE OF 18
If you're younger than 18, you need your parent or guardian to say it's okay before you use our Platforms or share your Personal Information with us. We might want to make sure they said yes, so we could ask you for their contact details to talk to them. We'll also make sure the details you gave us are right and belong to your parent or guardian. If we can't check the permission or if your parent or guardian tells us you don't have their okay, you can't use our Platforms.
WHAT PERSONAL INFORMATION WE COLLECT AND PROCESS
When you become a registered user, we have to collect and process your Personal Information to render our services to you.
We may collect the following Personal Information:
- Name And Surname.
- Email Address.
- Physical Address.
- Gender.
- Mobile Phone Number.
- Date Of Birth.
- Identification Number.
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile.
You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
When you access our Platforms, whether or not you are a registered user, Cureland processes some of your Personal Information.
- We collect data like when and how you use our Platforms and services, what content you see, and the searches you make, all based on online identifiers.
- We also gather details about the device you're using to access our Platforms—like the type of device, how you connect, your browser or operating system, and your Internet Protocol (IP) address.
- If you use location-based features, we can find out where you are using your device's GPS signal, nearby Wi-Fi networks, and cell towers.
- We might also get additional information about you from sources like social media or other third-party sources.
We use the Personal Information we gather and receive to:
- Identify you
- Confirm your identity
- Establish a user account for you
- Engage in contractual agreements with you
As a registered user, we also use your Personal Information to:
- Fulfil our commitments to you when you order goods, ensuring their delivery and handling returns.
- Provide the information, products, or services you request from us.
- Engage with you about our Platforms, offering information, products, or services, including billing, customer support, complaint resolution, and quality control.
- Notify you about alterations to our Platforms, services, products, terms and conditions, privacy policy, or notices, as well as any other modifications affecting our Platforms, services, and products.
- Share information about contests, products, or services that might interest you (unless you've chosen not to receive such information). It's important to note that you might also receive newsletters based on your preferences, recent orders, and browsing activity. To stop receiving newsletters based on your recent orders and browsing activity, visit the "Newsletter Subscriptions" page under "My Account," or unsubscribe when you receive such a newsletter.
- Gather feedback from you, which is essential for the enhancement of our products, services, and business growth.
- Adhere to legal or regulatory obligations like tax or financial laws.
- Conduct research for statistical purposes. The data and statistics from this process don't include your Personal Information and cannot be connected to you, ensuring your anonymity.
RETENTION AND MANAGEMENT OF INFORMATION
- We hold onto your Personal Information as long as:
- We require it to provide you with our Platforms, products, or services.
- It's mandated or permitted by law and aligns with our internal storage policies.
- It's essential to uphold the contract between you and us.
You've given consent for us to retain your Personal Information, pending your request to cease processing it.
We will retain your Personal Information for the necessary duration to achieve the purpose for which it was initially collected or subsequently processed. If your Personal Information serves multiple purposes, we will maintain it until the purpose with the most recent timeframe expires. However, we'll cease using it for purposes with shorter timeframes once those periods end.
By utilizing and accessing the Platform, you provide consent for us to maintain records of your Personal Information for no longer than necessary to fulfill the initial or subsequent purposes for which the data was collected.
USER TRACKING AND COOKIES
While using our Platforms, we might employ various technological tools such as cookies and user tracking to enhance your website experience.
By using and accessing the Platform, you agree to our utilization of cookies.
CHOOSING NOT TO RECEIVE DIRECT MARKETING
You have the right to request that we refrain from contacting you for direct marketing purposes via electronic communication methods, such as automated calls, emails, and SMS notifications. This can be accomplished by opting out of any direct marketing communications we might send your way.
We do not sell your Personal Information to third parties for their marketing or other intentions.
We might disclose or make available your Personal Information to the following entities:
- Our employees and the staff of companies within the Cureland Group, as well as third-party service providers. This enables them to assist us in engaging with you through our Platforms for purposes like marketing, ordering, or delivering goods.
- Law enforcement, government authorities, fraud detection agencies, or other third parties when the revelation of Personal Information is essential or fitting in connection with investigations into fraud, intellectual property violations, or other unlawful activities that could expose us to legal responsibility or financial loss. This is also relevant for reporting or supporting the inquiry into suspected illegal activities.
- Third parties (such as potential purchasers and their professional advisors) in instances of reorganization, merger, consolidation, sale, joint venture, or any other disposition involving some or all of our assets.
- Our service providers (under contract with us), who aid in various aspects of our business operations (fraud prevention, marketing, public relations, technology services, etc.). However, our agreements stipulate that these service providers may only employ your Personal Information in connection with the services they provide to us, not for their own gain or any other purpose. They are also required to treat this information as confidential.
SENDING YOUR PERSONAL INFORMATION OUTSIDE SOUTH AFRICA
We may transfer certain Personal Information outside the geographic borders of South Africa to service providers for purposes set out above, including for data storage and back-up purposes to ensure the integrity of our systems.
When we transfer your Personal Information outside of the geographic borders of South Africa, we will ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in POPI.
By accessing and using our Platforms, you consent to us transferring your Personal Information outside of South Africa as set out in POPI.
ENSURING THE SAFETY OF YOUR PERSONAL INFORMATION
We ensure that the confidentiality and integrity of your Personal Information in our possession or control is maintained through appropriate and reasonable technical and organizational measures. These measures are put in place to prevent the loss, damage, or unauthorized destruction of Personal Information, as well as unlawful access or processing of such information.
To enforce and uphold these measures, we have established policies, controls, and related processes that are regularly reviewed and updated. Our policies and procedures encompass various aspects, including:
- Physical, technical, and network security measures.
- Access controls and continuous monitoring of access.
- Secure storage, encryption, and proper destruction of Personal Information records.
- Reporting and remediation procedures for any breaches of Personal Information.
- Imposing security and confidentiality obligations on third parties (whether within or outside the borders of South Africa) who process Personal Information on our behalf, through written agreements.
Upon providing sufficient proof of your identity, you have the following rights:
- The ability to view, correct, and/or amend the Personal Information we process about you. Registered users can do this through their user accounts, where their Personal Information is stored.
- The right to request a record or description of your Personal Information. Cureland reserves the right to charge a fee for providing this record, and in cases where access and amendment requests are deemed manifestly unfounded, excessive, or repetitive, an additional administrative fee may be charged or the request may be refused.
- The right to request the correction, destruction, or deletion of your Personal Information. If you decide to no longer be a registered user by cancelling your account, Cureland will retain your Personal Information in compliance with legislative requirements and/or our internal retention policy.
- We will comply with your requests, unless there is a credible reason preventing us from doing so.
- If we can't agree on whether to correct or delete your Personal Information as requested, we will indicate that a correction or deletion was requested but not carried out.
- We will inform you if any changes are made to your Personal Information that might impact decisions about you, where reasonably practicable.
- You will be notified of the actions we take based on your requests.
- You will be informed if there is any unauthorized access to your Personal Information.
- We will provide reasonable evidence of our adherence to the obligations outlined in this Privacy Policy upon reasonable notice and request.
- You have the option to submit a complaint to the Information Regulator.
If you have any complaints about this Privacy Policy or our compliance with this Privacy Policy you can lodge a complaint with the Information Regulator.
The contact details of the Information Regulator are available on its website at: https://justice.gov.za/inforeg/
We may make periodic updates to this Privacy Policy. Whenever you utilize our Platforms, the version of the Privacy Policy available on this page at that time will be applicable to you.